Practices

All children under 4 years old must be double diapered with a tight fitting disposable swim diaper & a re-usable Happy Nappy swim diaper. If your student is enrolled in a Parent Tot Workshop, Warm Belly Wetsuits are required for each student. In all levels of Swordfish Pre-Competitive Swim Squad, swimmers must own their own fins. Coaches recommend Finis or Cressi brand. Obtaining your own gear saves teachers and coaches precious lesson time and promotes good hygiene. All items can be found in the Watersafe Pro-Shop.

Billing will take place on the first of every month unless the first is on a Saturday, Sunday, or a holiday in which we are closed. Tuition prices are always a flat rate, based upon 4 weeks. In the event of a fifth lesson in the month, you will not be charged for that additional lesson. If you receive less than 4 lessons in a month, we do not pro-rate the tuition or offer make-ups. This includes holiday closures. All clients are required to use our automated billing service. To ensure the quality of lessons, Watersafe maintains a no refund policy. We offer automatic billing only. A valid credit or debit card on file is required at all times. If billing has not successfully processed by the third week in the month, a $10 late fee will be applied. Tuition prices are subject to change at any time.

A registration fee of $100.00 will be charged to all new and returning families who have not paid a registration fee within the past 12 months. The registration fee is charged immediately upon enrollment and is nonrefundable.

Cancelling by 8:00 am, the day of your lesson, guarantees that you will receive a make-up lesson placed in your file to be scheduled by you at your earliest convenience. Make-up lessons never expire.

In order to drop from lessons, our office must be notified before the 1st of the month to ensure that you are not billed for that month. Clients who decide to stop lessons after billing has already been processed will be marked absent for the remaining lessons in the month & dropped for the following month. You will receive make-ups on your account which can be used whether you are currently enrolled or not. No refunds or credits will be issued.

Make-up lessons never expire and will remain in your file and in our records. Make-up lessons may be scheduled in advance, within the current month and the month to come, however, they are not guaranteed and will be scheduled based on availability. We do not reschedule, previously scheduled make-up lessons. Make-ups never expire and can be scheduled whether you are currently enrolled or not.

If you arrive late to your lesson, we will do our best to give you the full lesson time however, we can only guarantee the remaining time of your scheduled lesson.

If fecal matter is present in the pool, we may need to stop lessons as well as exit and clean the pool and facility. In this event, you will receive a make-up lesson that never expires. If a student has a diarrheal incident, the student is not able to enter the pool for 14 days after the last symptoms per the California Health Code. If our equipment (i.e. filter, heater) is the cause of a pool closure, if one of our instructors is unable to give
lessons and we do not have a substitute teacher available or we need to temporarily stop lessons or close due to inclement weather, we may cancel your lesson and place a make-up on your account.

We believe that the continuity of lessons is of the utmost importance. Therefore, in the event of an absent teacher, a substitute teacher may be provided. You will be notified via push notification if you have the app. Notice will not be given via text or call. If, upon arrival, you decide you would prefer not to swim with a substitute teacher, you may cancel your lesson and receive a make-up lesson that never expires. If we can not
provide you with a substitute teacher, we will issue a make-up to your account.

We reserve the right to permanently refuse service, prevent entry or require a person already admitted to leave Watersafe Swim School property or any part thereof, for unsafe, illegal or, offensive behavior, to ensure safety, security or, order, at our sole and absolute discretion.

For the safety of all our swimmers, students under the age of 14 must have a parent, guardian, or caregiver present on deck throughout their lesson.